Huanglong Cave FAQ

No paper ticket is needed. Bring the original second-generation ID card used for the booking and scan it at the entrance. Visitors who booked with other documents should bring the corresponding original document chosen at booking. Photocopies and phone photos are not accepted.

Yes. Please enter each visitor's real name and ID number accurately when booking. After purchase, each person enters with their own ID card — no one can use another's.

Up to 9 tickets per booking. For more, place additional orders or call our support line.

For visitors using a Mainland Travel Permit, a Taiwan Compatriot Permit, a passport or similar documents, the entry verification may differ. Please call our support line in advance to confirm.

Children 1.2 m (inclusive) and under are free and need no ticket here. They must be accompanied by an adult and are measured at the entrance.

Incorrect ID details will prevent normal entry. Please call our support line before your visit date and we will help verify and correct it.

After successful payment, the order details are sent by SMS to your registered number. You can also check the order status and details anytime on the "My Orders" page.

First check whether SMS was blocked, or wait a few minutes and refresh the "My Orders" page. If the status shows "Paid", the booking succeeded and you can enter normally.

We currently support WeChat Pay and Alipay, and more methods are being added.

If a payment fails, funds are usually not deducted. If you are charged but no order is created, call our support line right away and we will verify and resolve it within 1–3 business days.

Yes. Up to and including the day before your selected visit date, you can request a refund on the "My Orders" page. It is returned to the original payment method with no handling fee. From the visit date onward, refunds are no longer available.

Yes. Please call our support line before 18:00 on the day before your selected visit date. Each order can be rescheduled once, subject to availability.

Refunds go back to your original payment account, usually within 1–7 business days, depending on WeChat Pay/Alipay processing.

Once the ticket has been scanned for entry it is considered used, and no refund is given.

Peak season (March–November) opens at 07:30; off-season (December–February) opens at 08:30. Ticket sales stop at 16:00 daily. Hours may change around public holidays; check our site notices.

A full visit takes about 2–3 hours. Please plan your day and allow enough time.

The floor is damp, so wear non-slip shoes. The cave is cool year-round, so bring a light jacket. Follow your guide or the signs, and children must be accompanied by an adult at all times.

Contact on-site staff or call the scenic area's emergency number immediately. Our support line handles booking-related matters.

Yes. This platform provides ticket booking for Zhangjiajie Huanglong Cave under real-name ticketing. Orders tie directly into the scenic area's ticketing system, and after a successful booking you enter by scanning your original ID card. Call our support line with any questions.

We use encryption to protect your personal information. The name and ID number you provide are used only for real-name verification at the scenic area and are not disclosed to unrelated third parties. See our Privacy Policy for details.