Support

After booking there is no paper ticket to collect. Bring the ID card you used when booking and simply scan it at the entrance (visitors who booked with other documents should bring the corresponding document used for booking). Photocopies and phone photos are not accepted.

Yes. When buying on someone else's behalf, enter each visitor's real name and ID number accurately. After booking, each person enters with their own ID card and cannot use another's.

Up to 9 tickets per booking. For more, place additional orders or call our hotline.

For visitors using a HK/Macao permit, Taiwan Compatriot Permit, passport or similar documents, entry verification may differ. We recommend calling the hotline in advance to confirm.

Children 1.2 m (inclusive) or shorter are free and need no ticket here. They must be accompanied by an adult and are measured at the entrance.

Incorrect ID information will prevent normal entry. Please call our hotline before your visit date and we will help verify and resolve it.

After payment, the order details are sent by SMS to your registered mobile number. You can also check the order status and details anytime on the "My Orders" page.

First check whether your phone blocked the SMS, or wait a few minutes and refresh the "My Orders" page. If the order shows "Paid", the booking succeeded and you can enter normally.

We currently support WeChat Pay and Alipay, and more methods are being added.

If payment fails, the amount is usually not deducted. In the rare case that you are charged but no order is created, call our hotline right away and we will verify and resolve it within 1–3 business days.

Yes. Up to and including the day before your chosen visit date, you can request a refund on the "My Orders" page; it is returned to the original payment method with no handling fee. From the visit date onward, the order can no longer be refunded.

Date changes are supported. Please call our hotline to apply before 18:00 on the day before your chosen visit date; one change is allowed per order (subject to availability).

Refunds are returned to your original payment account, usually within 1–7 business days; the exact timing depends on WeChat Pay/Alipay processing.

Once a ticket has been scanned for entry, the service is considered used and no refund is given.

High season (Mar–Nov) opens 07:30; low season (Dec–Feb) opens 08:30. Ticket sales stop at 16:00 daily. Opening hours may be adjusted around public holidays; please check site notices.

A full visit takes about 2–3 hours; plan your day and allow enough time.

The cave floor is damp, so wear non-slip shoes; the cave is cool all year, so bring a thin jacket; follow your guide or the signs; children must be accompanied by an adult throughout.

Please contact on-site staff immediately or call the scenic area's emergency number; our support handles booking-related matters.

Yes. This platform provides booking for Zhangjiajie Huanglong Cave tickets under real-name ticketing; orders tie directly into the scenic area's ticketing system, and after booking you enter by scanning your ID card. If you have any questions, call our hotline.

This platform uses encryption to protect your personal information. The name, ID number and other details you provide are used only for real-name verification at the scenic area and are not disclosed to unrelated third parties. See the Privacy Policy.