Privacy Policy

Updated: June 2025

1. Information We Collect

When you use this platform to book Zhangjiajie Huanglong Cave tickets, we collect the following necessary information:

• Identity info:Name and ID number, for real-name entry verification at the scenic area;
• Contact info:Your mobile number, for sending order-confirmation SMS and important notices;
• Order info:Booking-related data such as visit date, ticket type, quantity and payment amount.

2. How We Use Information

The personal information you provide is used only for the following purposes:

• To complete real-name booking and entry verification for Zhangjiajie Huanglong Cave tickets;
• To send order confirmations, payment results and related service notices;
• To handle refunds, date changes and other after-sales service;
• To retain data as required by laws and regulations.

We will not use your personal information for any purpose other than those above, and will not sell, rent or share it with unrelated third parties.

3. Information Security

This platform uses industry-standard encrypted transmission (SSL/TLS) to protect your data in transit. Stored personal information is likewise encrypted to prevent unauthorized access, use or disclosure.

4. Data Retention

Your order information is retained for the legally required period after the service is completed. Information beyond that period is securely deleted or anonymized.

5. Your Rights and Choices

• You have the right to access and correct the personal information you provide;
• You have the right to request deletion of your personal information (except where the law provides otherwise);
• If you have any questions about this privacy policy, please call our hotline: 0744-8230222.

6. Policy Updates

We may update this privacy policy from time to time. The updated version will be published on this page; please check back periodically.

7. Contact Us

Operator: Zhangjiajie Kangtai Tour E-Commerce Co., Ltd.

Hotline: 0744-8230222

Service hours: daily 08:00–20:00